OUR POLICIES
TERMS & CONDITIONS
We reserve the right to adjust, modify or update the terms and conditions at any time. We invite you to consult them on a regular basis to be aware of said updates. The application of any modification will be effective upon its publication on the website. Your use of this website after these modifications means that you accept them as is.
ORDER & DELIVERY
DELIVERY
Delivery is possible in certain provinces of Canada only. The Northwest Territories, Yukon, and Nunavut are not serviced areas.
We offer free shipping with any purchase of $200 or more before taxes. A flat fee of $20.00 will be charged for any purchase of $199.99 or less before taxes, excluding lighting and furniture. Certain conditions apply.
REMOTE AREAS
In order to offer competitive prices to our customers, we reserve the right to contact customers who live in a remote area in order to agree on an adjustment to the amount of fixed transportation costs.
It is possible to pick up your purchases in store free of charge at 893 Chemin des Patriotes Sud, Otterburn Park, Québec J3H 2A2 during opening hours and after receiving confirmation that your order is complete. Your order information will be required to pick it up.
Would you like to confirm if your order is ready for pickup or would you like to make an appointment for a pickup outside of our opening hours? Write to us at boutique@atelierluxdesign.com for any questions.
ORDER PROCESSING
Once your purchase is made, it may take two to eight business days for your order to be processed for any in-stock item. Additional time may be required for special order items.
All orders are subject to change depending on the availability of each product. A notification email will be sent if the item ordered is no longer available and a refund will be issued.
If an item arrives damaged, please contact customer service within 7 days of receiving the order at the following email: boutique@atelierluxdesign.com
PRE-ORDER
If the available inventory is insufficient, it is possible to contact us to place a special order.
For furniture and lighting orders, allow 2 to 6 weeks if the item is in stock with our supplier. In the event of a stock shortage with our supplier, we will contact you to discuss possible options.
RETURN
CONDITIONS
Return requests will be accepted within 14 days of receipt of the products with proof of purchase for any item intact and in the original packaging (if applicable). See the complete return conditions below.
Please note that delivery charges are non-refundable at all times.
Sale or clearance items and gift cards are final sale.
We reserve the right to refuse a return of merchandise if it does not comply with our return policy.
Before making a return , contact us by email at boutique@atelierluxdesign.com We will respond as quickly as possible to guide you through the steps to follow. The refund or store credit will be made upon receipt of the merchandise.
We reserve the right to refuse a return if the goods do not meet our returns policy;
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Returned products must be in their original condition, either at the time of purchase in store or when delivered to your home. Returns of used, worn, or unpackaged products may be refused.
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Have the original in-store receipt or a photo of the online confirmation email. If you received an item as a gift, you can get an exchange or store credit up to 30 days after the original purchase with the receipt number, but not a refund.
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Refund or store credit will only be issued once the products have been received. We will send you an email acknowledging receipt of the products beforehand.
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When returning a product purchased using a gift card, you will be given a credit note.
Items delivered damaged or defective will be replaced or refunded depending on availability if reported within 7 days of receipt of the products, without exception.
For all returns, you are responsible for the shipping, handling and packaging costs necessary to transport the returned item(s). We are not responsible for packages that are lost or sent to the wrong address. A confirmation of receipt of the items will be sent to you by email.
We suggest you use a trackable shipping service and/or purchase shipping insurance. We do not guarantee receipt of your returned items.
PRIVACY POLICY
The website atelierluxdesign.com is owned by Atelier Lux Design Inc.
We have adopted this Privacy Policy, which sets out how we treat information collected by Atelier Lux Design, which also provides the purposes for which we need to collect certain personal data about you. Therefore, you should read this Privacy Policy before using the Atelier Lux Design website.
THE INFORMATION WE COLLECT:
When you visit atelierluxdesign.com, we receive, collect, and store any information you enter on our website or provide to us in any other way. Additionally, as you browse the site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the site, and how you interact with the site. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. Additionally, we may collect information you give us (including, but not limited to, name, address, payment information, the Internet protocol (IP) address used to connect your computer to the Internet, login, email address, password, purchase history, comments, feedback, product ratings, etc.) during registration in order to fulfill the contract.
HOW DO WE COLLECT INFORMATION?
When you conduct a transaction on our website, as part of the process, we collect the personal information you give us such as your name, address and email address. Your personal information will only be used for the specific reasons mentioned above.
WHY DO WE PROCESS YOUR DATA?
We collect this non-personal and personal information for the following purposes:
To provide and operate the Services;
To provide our users with Assistance and technical support;
To be able to contact our visitors and users with general or personalized service-related notices and promotional messages;
To create aggregated statistical data and other aggregated and/or inferred non-personal information, which we or our business partners may use to provide and improve our respective services;
Our priority is the security of customer data and, as such, we may only process minimal user data, only to the extent necessary to maintain the Website. The information collected automatically is used only to identify potential cases of abuse and to establish statistical information regarding the use of the Website. This statistical information is not otherwise aggregated in a way that identifies a particular user of the system.
You can visit the Website without telling us who you are or revealing any information by which someone could identify you as a specific, identifiable individual. However, if you wish to use certain features of the Website, or if you wish to receive our newsletter or provide other details by filling out a form, you may provide us with personal data, such as your email, first name, last name, city of residence, organization, telephone number. You can choose not to provide us with your personal data, but then you may not be able to take advantage of certain features of the Website. For example, you will not be able to receive our newsletter or contact us directly from the Website.
LINKS TO OTHER WEBSITES:
Our Website may contain links to other websites that are not owned or controlled by us. Please be aware that we are not responsible for these other websites or the privacy practices of third parties. We encourage you to be aware when you leave our website and to read the privacy statements of each and every website that may collect personal information.
HOW IS OUR SITE VISITORS' PERSONAL INFORMATION STORED, USED, SHARED AND DISCLOSED?
Our business is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com's data storage, databases and general applications.
They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
We will disclose any information we collect, use or receive if required or permitted by law, such as to comply with a subpoena or similar legal process, and when we believe in good faith that disclosure is necessary to protect our rights, your safety or the safety of others, investigate fraud, or respond to a government request.
HOW DO WE COMMUNICATE WITH OUR SITE VISITORS?
We may contact you to notify you regarding your account, troubleshoot problems with your account, resolve a dispute, collect fees or monies owed, poll your opinions through surveys or questionnaires, send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes, we may contact you via email, telephone, text messages, and postal mail.
PRIVACY POLICY UPDATES
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
HOW CAN VISITORS TO OUR SITE WITHDRAW THEIR CONSENT?
If you no longer want us to process your data, please contact us at info@atelierluxdesign.com or send us a letter to 893 Chemin des Patriotes Sud, Otterburn Park, Quebec J3H 2A2.
CONTACT INFORMATION:
If you would like to contact us to further understand this policy or if you would like to contact us regarding any questions, you can send an email to info@atelierluxdesign.com.